Last updated: 27th August 2025
This Privacy Policy explains how Merch Makers Group Ltd (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from https://merch-makers.shop. We are committed to respecting your privacy and complying with all applicable data protection laws, including the UK GDPR and CCPA.
Who We Are
Merch Makers Group Ltd is a company registered in the United Kingdom. Our business address is 7 Chichester Road, Ringwood, Hampshire, BH24 1UE, UK. If you have any questions about this Privacy Policy or the way we handle your data, you can contact us by email at [email protected].
Information We Collect
When you use our website, we may collect certain information about you. This includes your contact details, such as your name, email address, telephone number and shipping address, which are necessary for processing your orders. If you create an account with us, we will also collect your chosen login details, including your username and password.
When you make a purchase, your payment information is securely processed by Stripe. We do not store your full payment card details ourselves. We also keep a record of your order history so that we can provide customer support and handle returns or refunds if necessary.
In addition, we collect information about how you use our website. This may include your IP address, browsing activity and device information, gathered through cookies and tracking technologies. We use services such as Google Analytics and the Facebook Pixel to better understand visitor behaviour and to improve our marketing.
How We Use Your Information
We use the personal information we collect to fulfil your orders, deliver your purchases, and provide customer support. If you have created an account, we use your details to maintain and manage that account. We also use your information to communicate with you about your orders, promotions or updates, where you have consented to receive marketing.
We analyse browsing behaviour and website interactions to improve our website and services. Cookies and tracking technologies also allow us to personalise your experience and provide advertising that is more relevant to you.
Sharing Your Information
We only share your personal information with third parties where it is necessary to provide our services. For example, we share delivery details with shipping providers so your order can reach you. Payment information is processed securely by Stripe, and we work with trusted partners such as Google and Facebook for analytics and advertising purposes. We do not sell or trade your personal information to any other parties.
Your Rights
As a customer in the UK or EU, you have the right to access the personal data we hold about you, to request corrections or deletion, and to object to certain types of processing such as direct marketing. You may also withdraw your consent at any time. If you are based in California, the CCPA provides you with similar rights, including the right to request details of how your data is used and to request its deletion.
If you wish to exercise any of these rights, you can contact us at [email protected]. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local data protection authority.
Data Security and Retention
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Your information is stored securely, and access is restricted to those who need it in order to perform their role.
We will keep your personal data only for as long as necessary to provide you with our services, to comply with legal obligations, or to resolve disputes. Once your data is no longer needed, it will be securely deleted or anonymised.
Contact Us
If you have any questions about this Privacy Policy or the way your personal data is handled, please contact us by email at [email protected] or in writing at Merch Makers Group Ltd, 7 Chichester Road, Ringwood, Hampshire, BH24 1UE, UK.
